How are the relationships between services and offerings that are built in Service Porfolio Management transferred to the Configuration Management Database (CMDB)?

Any required CMDB relationships and dependencies must be created manually

Only parent child (service:offering) relationships are automatically created in the CMDB

All CMDB relationships and dependencies are automatically created upon publishing the service and offerings

If the service is defined as a business service, the relationships and dependencies will be automatically in the CMDB

Any required CMDB relationships and dependencies must be created manually

A Portfolio Manager is primarily concerned with the performance of what hierarchy?

Service Portfolio, Service, Service Offering

Portfolio Owner, Service Owner, Catalog Manager

Requested Item, Catalog Task, Task SLA

Service Catalog, Catalog Item, Requested Item

Service Portfolio, Service, Service Offering

If a change model has Write roles AND Can write defined, which users have the ability to modify the change model record? Choose 2 answers

Users that have the Write role(s) AND match the Can write user criteria

Users that have the Write role(s) OR that match the Can write user criteria

Users with sn_change_write role

Users that have the Write role(s) AND match the Can write user criteria

When using the Email Client, what is the difference between an Email Template and a Quick Message?

Email Template is defined and automatically applied when the email form launches Quick Messages are defined and then can be manually applied by the user

Email templates are defined by users with admin role Quick Messages are defined by users with quick_message_admin role

Email Template is defined and automatically applied when the email form launches Quick Messages are defined and then can be manually applied by the user

Email Templates are included with ITSM, Quick Messages are new with Machine Learning

Email Templates are like forms that can be sent to the caller for completion Quick Messages are primarily used by the Chat Bot

ServiceNow CIS-ITSM Practice Test 5 - Free Online Exam Prep & Questions

Spam

Selling illegal goods, money scams etc.

Hate Speech

Serious attack on a group.

Harassment and bullying

Harassing an individual (including doxing)

Harmful activities

Threatening or glorifying violence or serious harm, including self-harm

Adult content (Consensual)

Nudity/Sexual content

Sexual exploitation and abuse (child safety)

Sexually explicit or suggestive imagery or writing involving minors

Sexual exploitation and abuse (adults and animals)

Sexually explicit or suggestive imagery or writing involving non-consenting adults or non-humans

Plagiarism

Reusing content without attribution (link and blockquotes)

Poorly written

Not in English or has very bad formatting, grammar, and spelling

Inappropriate credential

Author's credential is offensive, spam, or impersonation

Other

Ex. Illegal content, incomplete question...

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