Performance Analytics allows users to: (Choose three.)

Track usage of a particular software.

Assess publisher compliance over a period of time.

View trends of software license allocations.

Track usage of a particular software.

Assess publisher compliance over a period of time.

Configure software reclamation.

View trends of software license allocations.

Which of the following describes Practical Management within the capability blueprint?

Improve management controls and drive immediate benefits.

Know what you have so you can manage it.

Improve efficiency and effectiveness through integration with other areas, such as request, procurement, and IT Service Management.

Within Software Asset Management there are many key terms to understand, what is the best definition for Software Allocation?

The process of normalizing a discovered software installation to standardized values.

One or more use rights assigned to a specific device or user.

Something acquired with use rights.

The process of normalizing a discovered software installation to standardized values.

Finding and recognizing software or a software feature on a device.

Blacklisted candidates are .

Unlicensed and unallocated installations

Software installations that are not normalized

Unlicensed and unallocated installations

Software installations not allowed in the network environment

Software installations with low usage

A user is notified their software install has been flagged for reclamation. The user declines approval.What is the next step in the workflow?

The user’s manager must approve or decline the reclamation.

The reclamation candidate is removed from the candidate list.

The software is reclaimed since it was not in use.

Software usage data can be imported utilizing:

System Center Configuration Manager (SCCM)

How are the Software Asset Management Professional Plugins activated?

They are requested from and activated by an admin user

They are activated by the sam_developer user

They are activated by the sam_admin user

They are requested from and activated by ServiceNow support

They are activated by default in the base ServiceNow system

Which of the following are true of plugins? (Choose two.)

Plugins can be activated by default in the base ServiceNow system.

Plugins are software components that provide specific features and functionalities.

Plugins can be disabled or deactivated when no longer in use.

Plugins can be activated by default in the base ServiceNow system.

When a plugin is active you cannot hide its functionality.

Plugins are stand-alone and do not depend on other plugins being activated.

Plugins are software components that provide specific features and functionalities.

When populating software usage records automatically via Microsoft System Center Configuration Manager (SCCM), which plugins are required? (Choose two.)

Microsoft SCCM Integration plugin

Performance Analytics Premium for Software Asset Management plugin

Microsoft Publisher Pack plugin

Microsoft SCCM Software Usage plugin

Microsoft SCCM Integration plugin

Performance Analytics Premium for Software Asset Management plugin

Orchestration-Client Software Distribution plugin

An allocation is automatically created in which of the following scenarios? (Choose two.)

After reconciliation runs and identifies that rights are ‘Not allocated in use’

After successfully sourcing a request via an existing entitlement

After receiving the rights for software from a purchase order

After a Create allocation remediation option has been taken

After reconciliation runs and identifies that rights are ‘Not allocated in use’

When a software installation is discovered

After successfully sourcing a request via an existing entitlement

In the ServiceNow base platform, which roles have the ability to refresh processor definitions?

sam_user / sam_admin / sys_admin

Which of the following statements is incorrect with regards to on-premise import and export of Content Service data?

Normalization content is eligible for the export feature.

Clicking on the “Manage Software Library” module takes the user to an interceptor page where they can select to import or export data.

On-premise instances do not receive automatic Software Library updates.

Normalization content is eligible for the export feature.

By default, you are opted in to the Manage On-Premise Library (com.sn_samp_on_prem) plugin.

You must opt-in to the SAM Content Service through the Content Service setup page.

When loading a medium amount of data, which is the best method to use?

Use Discovery to find software on the network

Manually add through ServiceNow forms

What is a first key step prior to uploading your entitlement import data via the ServiceNow-provided template?

Ensure the entitlement data is listed on the first tab of the template file

Ensure you have filled out every field in the template file

Ensure the entitlement data is listed on the first tab of the template file

Ensure you have downloaded and used the latest version of the template file

Ensure you have the sam_user role assigned to you

How often is the scheduled job for the normalization process run?

Nightly for new discovery models and weekly for all discovery models that do not have a status of normalized or manually normalized

Immediately for new discovery models and nightly for all discovery models that do not have a status of normalized or manually normalized

Discovery models may not be fully normalized until updated content is downloaded from the ServiceNow Software Content Library. How do you determine if the content has been downloaded?

Determine if the business rule “Create a Software Normalization Download” has been triggered yet or not.

Review the Last updated date of the Central Data Service Download Status jobs on the Normalization and Content Service dashboard.

Determine if the business rule “Create a Software Normalization Download” has been triggered yet or not.

Query the scheduled job reports to determine if the “Software Content Library Download”(samp_cds_download) job has completed yet.

Review the number of records in the samp_product_map table. If there are ~7,700 records in the table, the download has completed at least once.

Within ServiceNow Discovery, the Exploration phase determines what?

How should I classify you specifically?

Are you there? How will I classify you?

What else can you tell me about yourself?

How should I classify you specifically?

If your organization is currently running Discovery, but has not yet installed the SAM Professional application, what must you do after installing SAM in order to make your discovered software installation information available to SAM?

Run the “Migrate software installations” script to copy records from the [cmdb_ci_spkg] table to the [cmdb_sam_sw_install] table

Convert the records from the [cmdb_ci_spkg] table into the [cmdb_sam_sw_install] table

Run the “Migrate software installations” script to copy records from the [cmdb_ci_spkg] table to the [cmdb_sam_sw_install] table

Run the “Discover software installations” script to copy records from the [cmdb_ci_spkg] table to the [cmdb_sam_sw_install] table

Export the records from the [cmdb_ci_spkg] table into an xml spreadsheet and import them into the [cmdb_sam_sw_install] table

When are discovery models created?

They are automatically created during discovery

They are automatically created during reconciliation

They are automatically created during normalization.

ServiceNow CIS-SAM Practice Test 2 - Free Online Exam Prep & Questions

In defining a Custom License Metric, in the Reconciliation Order field, the ‘metric rank priority’ number takes precedence.

Lower

Impact

Higher

WBS

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ServiceNow CIS-SAM Practice Test 2

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