By default, when is a product result generated for a licensable product after reconciliation?

Always, even if there are no software models defined for the product

Only when there are software entitlements defined for the product

Whenever there is at least one software model defined for the product

Only when related entitlements have a cost identified

Which feature provides detailed, actionable information for software reconciliation?

Normalization and Content Service dashboard

When reconciliation is run, what information does the license metric results display?

Results for each license metric associated to the software model

Results for all models and installations associated to the product

Results for all products and installations associated to the publisher

Results for each license metric associated to the software model

Results for all license metrics related to the software model

To run an on-demand reconciliation, which module would you navigate to?

Software Asset > Reconciliation > Run Reconciliation

Software Asset > Discovery > Run Reconciliation

Software Asset > Reconciliation > Run Reconciliation

Software Asset > Discovery > License Workbench

Software Asset > Reconciliation > License Workbench

Software Asset > Reconciliation > Run License Position Report

Software Asset > Discovery > Run License Position Report

When creating a reportable bar graph view of License Metrics, you can use which of the following options to refine how you view license metric data?

‘Group by’ or ‘Stacked by’

‘Group by’ and ‘Stacked by’

Which of the following reasons could apply when a remediation option has an ‘In Progress’ status?(Choose two.)

Workflow(s) or process(es) have been initiated to allocate software rights

Rights are now available and can be consumed during reconciliation

Workflow(s) or process(es) have been initiated to purchase software rights

Workflow(s) or process(es) have been initiated to harvest software rights

Customer instance is pending updates to CDS Server

What is the purpose of an external audit?

To determine compliance with signed vendor agreements/contracts

To ensure your users are not running any blacklisted software

To determine compliance with internally-defined vendor processes

To determine compliance with signed vendor agreements/contracts

To ensure your entitlements do not exceed your allocations

To determine compliance with licensing agreements regarding who, how, and when freeware software is being used

Once a weekly software content update adds lifecycle data to your instance, can it be deleted from the software model?

It can be deleted or deactivated

It cannot unless the lifecycle stage is EOL

During contract negotiations, what report could you run to gain visibility to products nearing end-of support?

Software Model Lifecycle Report

Software Contract Lifecycle Report

Software Model Lifecycle Report

Once you are ready to retire software in ServiceNow, what is the critical first step in the retirement process?

Manually set Allocations available on the entitlement to Zero (0)

Expire identified active software entitlements

Run the Software Model Lifecycle Report

Recover the identified software entitlements

What role must be granted in order to create new reports that could be viewed by other people?

Global Report User [report_global]

Report Creator [Report_Creator]

Report Publisher [report_publisher]

Global Report User [report_global]

The goals of Software Asset Management include which of the following? (Choose three.)

Rationalize business applications

As part of the discovery process, when records are written to the software installation table a check is performed to determine if the information already exists in the discovery model table, if a record exists, what does the system do?

The record is deleted and recreated to ensure the most recent discovery model is recorded.

Nothing, the record exists so it is ignored.

A new record is created for the installation in the discovery model table.

A reference to the discovery model record is identified and associated to the software installation record.

Which of the following are valid on import errors (vs. after import) when using the automated entitlement import feature? (Choose three.)

Purchased rights should be greater than 0

Publisher Part Number already exists

Purchased rights should be greater than 0

The end date must be greater than the start date

Publisher Part Number and Software Model not found

Publisher Part Number already exists

Which of the following are valid on import errors (vs. after import) when using the automated entitlement import feature? (Choose three.)

Purchased rights should be greater than 0

Publisher Part Number already exists

Purchased rights should be greater than 0

The end date must be greater than the start date

Publisher Part Number and Software Model not found

Publisher Part Number already exists

What are the available actions associated with the Normalization Suggestions feature? (Choose two.)

Reject – ignores the suggestion. The next time the scheduled job is executed, it will not pick the same package or rule that was rejected previously

Save – allows you to save the suggestion to review again later

Accept – updates the discovery model with suggested values

Reject – ignores the suggestion. The next time the scheduled job is executed, it will not pick the same package or rule that was rejected previously

Save – allows you to save the suggestion to review again later

Ignore – ignores the suggestion. All fields are updated to read only until the next time the job is executed with the same package or rule that was ignored previously.

Create – creates a discovery model with suggested values

Risk is configured by default, to calculate Risk = High for a change that is scheduled with only 3 days lead time. Your customer’s change policy requires that changes be requested with 5 days lead time.How would you satisfy this requirement?

Update the Risk Assessment Matrix for Insufficient lead time

Update the Risk Property for Insufficient lead time

Update the Risk Assessment Matrix for Insufficient lead time

Update the Calculate Risk UI Action

Update the Risk Matrix for insufficient lead time

Update the Risk Condition for Insufficient lead time

Within the ‘Run Reconciliation’ process, how can the reconciliation be grouped?

Country, Department, Corporation, Location, Account

Country, Department, Company, Region, Cost Center

Country, Business Unit, Corporation, Location, Account

Country, Business Unit, Company, Region, Cost Center

ServiceNow CIS-SAM Practice Test 3 - Free Online Exam Prep & Questions

By default, which persona is responsible for controlling the day-to-day activities of the SAM process and ensuring the overall quality of software asset data?

A.

ServiceNow administrator

B.

SAM manager

C.

SAM user

D.

SAM process owner

E.

SAM developer

ServiceNow CIS-SAM Practice Test 3

Question

ServiceNow CIS-SAM Practice Tests

Practice Tests