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External sustainability reporting and verification is an opportunity for a company to communicate its:

A.
confidence.
A.
confidence.
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B.
profitability.
B.
profitability.
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C.
growth.
C.
growth.
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D.
performance.
D.
performance.
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Suggested answer: D

Explanation:

External sustainability reporting and verification is an opportunity for a company to communicate its performance in terms of environmental, social, and governance (ESG) aspects. ESG performance refers to how a company manages its impacts and risks on the natural environment, the society, and its own governance structure. By reporting and verifying its ESG performance, a company can demonstrate its commitment to sustainability, transparency, and accountability to its stakeholders, such as investors, customers, employees, regulators, and the public.External sustainability reporting and verification can also provide a company with various benefits, such as improved reputation, enhanced stakeholder trust, increased operational efficiency, reduced costs, and better decision making123.

An example of a cradle-to-cradle sustainability model would be:

A.
A a laundry service collects dirty baby clothes from families; cleans the clothes in large, efficient batches; and then sorts and delivers the clothes back to each family.
A.
A a laundry service collects dirty baby clothes from families; cleans the clothes in large, efficient batches; and then sorts and delivers the clothes back to each family.
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B.
a coffee shop collects paper waste in its restaurants, has a selected supplier collect the paper waste to be recycled, and then purchases paper products from that supplier.
B.
a coffee shop collects paper waste in its restaurants, has a selected supplier collect the paper waste to be recycled, and then purchases paper products from that supplier.
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C.
a company uses wood that has been gathered from multiple sources to construct items, such as beds and toys for babies and young children.
C.
a company uses wood that has been gathered from multiple sources to construct items, such as beds and toys for babies and young children.
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D.
a bank offers the lowest interest rates on loans to firms that are committed to using recycled materials and implementing zero-waste initiatives in their processes.
D.
a bank offers the lowest interest rates on loans to firms that are committed to using recycled materials and implementing zero-waste initiatives in their processes.
Answers
Suggested answer: B

Explanation:

A cradle-to-cradle sustainability model is a design approach that seeks to reuse all materials and components and eliminate waste.It is based on the concept of circular economy, which aims to keep materials in use for as long as possible and regenerate natural systems12.A cradle-to-cradle sustainability model follows the principle of a potentially infinite circular economy, where all products are designed to be either biodegradable or recyclable3.

An example of a cradle-to-cradle sustainability model would be a coffee shop that collects paper waste in its restaurants, has a selected supplier collect the paper waste to be recycled, and then purchases paper products from that supplier. This example shows how the coffee shop closes the loop of the paper material cycle, by reusing the paper waste as an input for new paper products. This way, the coffee shop reduces its environmental impact, saves resources, and supports the circular economy.

The other options are not examples of a cradle-to-cradle sustainability model, because they do not reuse all materials and components and eliminate waste.A laundry service that collects dirty baby clothes from families, cleans them in large, efficient batches, and then sorts and delivers them back to each family is an example of a service-based business model, which reduces the need for owning products and extends their lifespan, but does not necessarily reuse or recycle the materials4.A company that uses wood that has been gathered from multiple sources to construct items, such as beds and toys for babies and young children is an example of a product-based business model, which may use renewable or recycled materials, but does not guarantee that the products are biodegradable or recyclable5.A bank that offers the lowest interest rates on loans to firms that are committed to using recycled materials and implementing zero-waste initiatives in their processes is an example of a financial incentive scheme, which encourages sustainable practices, but does not directly reuse or recycle materials6.

Which of the following statements is true about the mean time between failures (MTBF) measure?

A.
Itis used for non-repairable products.
A.
Itis used for non-repairable products.
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B.
An increase in MTBF is proportional to an increase in quality.
B.
An increase in MTBF is proportional to an increase in quality.
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C.
Itis a useful measure of reliability.
C.
Itis a useful measure of reliability.
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D.
Itis the same as operating life or service life.
D.
Itis the same as operating life or service life.
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Suggested answer: C

Explanation:

Mean time between failures (MTBF) is the predicted elapsed time between inherent failures of a mechanical or electronic system during normal system operation1.MTBF can be calculated as the arithmetic mean (average) time between failures of a system1. MTBF is a useful measure of reliability, because it indicates how long a system is likely to work before failing.The higher the MTBF, the more reliable the system2.Reliability is the probability that a system will perform its intended function without failure for a specified period of time under specified conditions3.

The other statements about MTBF are false. MTBF is not used for non-repairable products, but for repairable systems.For non-repairable products, mean time to failure (MTTF) is used instead4.MTTF is the expected time to failure for a non-repairable system1.An increase in MTBF is not proportional to an increase in quality, because quality is not only determined by reliability, but also by other factors such as performance, functionality, durability, and customer satisfaction5.MTBF is not the same as operating life or service life, because operating life or service life is the total time that a system can operate before it reaches the end of its useful life, while MTBF is the average time between failures during the operating life6.

A supplier making a part with a specified dimension of 50 mm + 0.3 mm changes the tolerance range to + 0.5 mm. Which of the following pairs correctly identifies the changes to the percentage of defective parts and the process capability index?

A.
The percentage of defective parts increases, and the process capability index increases.
A.
The percentage of defective parts increases, and the process capability index increases.
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B.
The percentage of defective parts increases, and the process capability index decreases.
B.
The percentage of defective parts increases, and the process capability index decreases.
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C.
The percentage of defective parts decreases, and the process capability index increases.
C.
The percentage of defective parts decreases, and the process capability index increases.
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D.
The percentage of defective parts decreases, and the process capability index decreases.
D.
The percentage of defective parts decreases, and the process capability index decreases.
Answers
Suggested answer: D

Explanation:

The percentage of defective parts is the proportion of units that do not meet the specification limits. The process capability index (Cpk) is a measure of how well the process can produce within the specification limits.Both the percentage of defective parts and the Cpk depend on the specification range and the process variation1.

If the supplier changes the tolerance range from + 0.3 mm to + 0.5 mm, the specification range becomes wider, which means that more units will fall within the specification limits and fewer units will be defective. Therefore, the percentage of defective parts decreases.

However, if the process variation remains unchanged, the Cpk will decrease, because Cpk is inversely proportional to the specification range2. A wider specification range means a lower Cpk, which indicates a lower process capability.A lower Cpk also implies a higher percentage of defective parts in relation to the process variation3.

Therefore, the correct answer is D. The percentage of defective parts decreases, and the process capability index decreases.

Understanding Process Capability Index (Cpk) [With Calculator]

[Process Capability Index - an overview | ScienceDirect Topics]

Converting A Capability Index to PPM Defective - Accendo Reliability

A technique to manage load variability would be to:

A.
apply capacity planning using overall factors (CPOF) to identify priority items at the work center.
A.
apply capacity planning using overall factors (CPOF) to identify priority items at the work center.
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B.
plan additional safety capacity as a part of total available capacity to meet unplanned demand.
B.
plan additional safety capacity as a part of total available capacity to meet unplanned demand.
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C.
design the shop floor with machines that sit idle until additional demand requires their use.
C.
design the shop floor with machines that sit idle until additional demand requires their use.
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D.
use capacity bills to provide a rough-cut method of planning total-time-per-unit value.
D.
use capacity bills to provide a rough-cut method of planning total-time-per-unit value.
Answers
Suggested answer: B

Explanation:

Load variability is the fluctuation in electricity demand over time. It is influenced by factors such as weather conditions, time of day, day of the week, and various external events.The higher the load variability, the more challenging it becomes to accurately predict demand and plan capacity1.

A technique to manage load variability would be to plan additional safety capacity as a part of total available capacity to meet unplanned demand. Safety capacity is the act of consistently planning your production below capacity.The reason for this is so the company can become more flexible and responsive to the changing needs of the customer2. For example, if your company was operating at full capacity and your best customer needed extra product, you would be unable to meet their request. By allowing for safety capacity, your company can become more flexible and more responsive.

The other options are not techniques to manage load variability, because they are either irrelevant or ineffective. Applying capacity planning using overall factors (CPOF) to identify priority items at the work center is a simple approach to capacity planning that applies historical ratios.These ratios are based on the master production schedule along with established production standards3. However, this method does not account for load variability or unexpected changes in demand or supply. Designing the shop floor with machines that sit idle until additional demand requires their use is a wasteful and costly way of managing load variability.It does not optimize the utilization of resources or minimize the inventory costs4. Using capacity bills to provide a rough-cut method of planning total-time-per-unit value is a procedure based on the manufacturing production schedule (MPS).It indicates the total standard time required to produce one end product in each work center required in its manufacture5. However, this method does not address the fluctuations in demand or supply that may occur due to load variability.

A balanced scorecard is a performance measurement approach that involves:

A.
balancing supply and demand.
A.
balancing supply and demand.
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B.
assigning profit responsibility to key managers.
B.
assigning profit responsibility to key managers.
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C.
obtaining external industry performance measures against the company's key performance indicators (KPIs).
C.
obtaining external industry performance measures against the company's key performance indicators (KPIs).
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D.
linking financial and non-financial performance measures to organizational goals.
D.
linking financial and non-financial performance measures to organizational goals.
Answers
Suggested answer: D

Explanation:

A balanced scorecard is a performance measurement approach that involves linking financial and non-financial performance measures to organizational goals.According to the web search results, a balanced scorecard is a strategic planning and management system that organizations use to communicate what they are trying to accomplish, align the day-to-day work with strategy, prioritize projects, products, and services, and measure and monitor progress towards strategic targets1.A balanced scorecard focuses on four key perspectives: financial, customer, internal business process, and learning and growth2.Each perspective includes objectives, measures, targets, and initiatives that are aligned with the organization's vision, mission, and strategy3. By using a balanced scorecard, organizations can balance the short-term and long-term objectives, the financial and non-financial outcomes, and the internal and external stakeholders.

An analysis was done on a group of parts that showed a missed delivery resulting in lost sales on other product lines many times greater than the value of the initial lost sale. As a result, the company launched an initiative to increase the fill rate on these parts to 100%. Currently, they have raised the fill rate to 99%. As they continue the initiative, what effects are most likely expected?

A.
Operating costs and service level will both increase at the same rate.
A.
Operating costs and service level will both increase at the same rate.
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B.
Operating costs will increase slower than service level,
B.
Operating costs will increase slower than service level,
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C.
Operating costs will increase faster than service level.
C.
Operating costs will increase faster than service level.
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D.
Neither operating costs nor service level will increase.
D.
Neither operating costs nor service level will increase.
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Suggested answer: C

Explanation:

Fill rate is the percentage of customer orders that are fulfilled without running out of inventory or placing backorders1. Fill rate is an important measure of customer service and inventory management efficiency. A high fill rate indicates that the company can meet customer demand in a timely and accurate manner, while a low fill rate suggests that the company is struggling to satisfy customer expectations.

Operating costs are the expenses associated with running a business, such as rent, utilities, wages, transportation, etc2. Operating costs are influenced by various factors, such as production volume, inventory level, technology, and quality. A high operating cost means that the company spends more money to produce and deliver its products or services, while a low operating cost means that the company spends less money to do so.

Service level is the measure of how well a company delivers its products or services to its customers, based on criteria such as availability, timeliness, quality, and satisfaction3. Service level is affected by various factors, such as demand variability, supply reliability, capacity utilization, and customer feedback. A high service level means that the company meets or exceeds customer expectations, while a low service level means that the company fails or falls short of customer expectations.

As the company continues its initiative to increase the fill rate on these parts to 100%, it is most likely that operating costs will increase faster than service level.This is because increasing the fill rate requires increasing the inventory level, which in turn increases the carrying costs, such as warehousing, insurance, taxes, and obsolescence4.Moreover, increasing the fill rate also requires reducing the variability and uncertainty in demand and supply, which may involve investing in more advanced technology, improving quality control, enhancing supplier relationships, or implementing demand management techniques5. These actions can also increase the operating costs of the company.

However, increasing the fill rate does not necessarily increase the service level at the same rate.This is because service level depends not only on fill rate, but also on other factors, such as delivery speed, order accuracy, product quality, and customer satisfaction6. Therefore, increasing the fill rate may not be enough to improve the service level significantly. In fact, there may be a point of diminishing returns, where increasing the fill rate beyond a certain level does not result in a proportional increase in service level. For example, increasing the fill rate from 95% to 99% may have a noticeable impact on service level, but increasing it from 99% to 100% may have a negligible impact on service level.

In which of the following situations would the use of a failure mode effect analysis (FMEA) be most appropriate?

A.
After a one-time quality incident investigation
A.
After a one-time quality incident investigation
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B.
During the define phase of a six-sigma project
B.
During the define phase of a six-sigma project
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C.
During evaluation of a new market opportunity
C.
During evaluation of a new market opportunity
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D.
Prior to a new product introduction (NPI)
D.
Prior to a new product introduction (NPI)
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Suggested answer: D

Explanation:

Failure Mode and Effects Analysis (FMEA) is a systematic, proactive method for identifying and evaluating the potential causes and impacts of failures in a process, product, or service1.It aims to anticipate and prevent failures by assessing the relative effect and risk of different failure modes1.

The use of FMEA would be most appropriate prior to a new product introduction (NPI). During the NPI phase, FMEA can be used to identify potential failure modes in the design of the product and assess their potential effects on the product's performance and reliability. This allows for proactive measures to be taken to mitigate or eliminate these risks before the product is launched.FMEA is particularly useful in the early stages of design, as it helps in making informed decisions that can improve the quality and safety of the product1.

In contrast, using FMEA after a one-time quality incident investigation (A) or during evaluation of a new market opportunity may not be as effective, as these situations do not involve the design or development of a product or process. While FMEA can be used during the define phase of a Six Sigma project (B), its most impactful application is during the design phase of a new product, where it can significantly influence the final outcome.

Potential reasons to make instead of buy a product may include:

A.
maintain core competencies, increase capital expense, and reduce cost.
A.
maintain core competencies, increase capital expense, and reduce cost.
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B.
less capital investment, large volume changes, and reduce cost.
B.
less capital investment, large volume changes, and reduce cost.
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C.
maintain quality, reduce cost, and keep confidential processes within the firm.
C.
maintain quality, reduce cost, and keep confidential processes within the firm.
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D.
eliminate risks associated with single sourcing, create intermittent flow, and reduce cost.
D.
eliminate risks associated with single sourcing, create intermittent flow, and reduce cost.
Answers
Suggested answer: C

Explanation:

According to the CPIM Exam Content Manual, a make-or-buy decision is a strategic decision that involves choosing between manufacturing a product or service internally or purchasing it from an external supplier1.A make-or-buy decision is based on a cost-benefit analysis that considers various factors, such as quality, cost, capacity, lead time, technology, and competitive advantage2.

Some of the potential reasons to make instead of buy a product may include:

Maintain quality: Making a product internally may allow the firm to control and ensure the quality standards of the product, which may affect customer satisfaction and loyalty.Buying a product from an external supplier may involve quality risks or uncertainties, especially if the supplier is located in a different country or has different quality systems3.

Reduce cost: Making a product internally may reduce the total cost of ownership of the product, which includes not only the purchase price, but also the costs of transportation, inventory, inspection, warranty, and maintenance. Buying a product from an external supplier may incur higher total costs due to these factors.

Keep confidential processes within the firm: Making a product internally may protect the firm's proprietary or confidential processes that give it a competitive edge in the market. Buying a product from an external supplier may expose the firm's processes to potential imitation or leakage.

Therefore, the correct answer is C. maintain quality, reduce cost, and keep confidential processes within the firm.

CPIM Exam Content Manual

Make-or-Buy Decision Explained: How to Make Outsourcing Decisions

Make or Buy Decision - What Is It, Examples, Factors, Advantages

Make-or-Buy Decision - Overview, How It Works, Triggers

Make or Buy Decision - Definition & Examples | Marketing Tutor

A focused differentiation strategy is best chosen with:

A.
a broad cross-section of buyers and pursuit of a lower cost competitive advantage.
A.
a broad cross-section of buyers and pursuit of a lower cost competitive advantage.
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B.
a narrow buyer segment and pursuit of a lower cost competitive advantage.
B.
a narrow buyer segment and pursuit of a lower cost competitive advantage.
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C.
a broad cross-section of buyers and pursuit of a unique competitive advantage.
C.
a broad cross-section of buyers and pursuit of a unique competitive advantage.
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D.
a narrow buyer segment and pursuit of a unique competitive advantage.
D.
a narrow buyer segment and pursuit of a unique competitive advantage.
Answers
Suggested answer: D

Explanation:

A focused differentiation strategy is a type of focus strategy that targets a narrow buyer segment and pursues a unique competitive advantage.A focus strategy is a business-level strategy that involves concentrating on a specific market niche or segment and tailoring the products or services to the needs and preferences of that niche1.A differentiation strategy is a business-level strategy that involves creating a product or service that is perceived as unique, distinctive, or superior by the customers, and charging a premium price for it2. A focused differentiation strategy combines these two approaches by offering a differentiated product or service to a narrow market segment that has unique demands or characteristics.This strategy allows the firm to create value for its customers and charge higher prices than its competitors, while avoiding direct competition with firms that target a broader market or offer lower-cost products or services3.

An example of a focused differentiation strategy is Lululemon, a Canadian company that sells high-end yoga and athletic apparel. Lululemon targets a niche market of health-conscious, affluent, and fashion-oriented women who are willing to pay premium prices for its products. Lululemon differentiates itself from other sportswear brands by offering high-quality, stylish, and innovative products that are designed to enhance the performance and comfort of its customers.Lululemon also fosters a strong brand identity and community among its customers by providing yoga classes, fitness events, online platforms, and social media engagement4.

Focus Strategy - Definition, Types and Examples | Marketing Tutor

Differentiation Strategy - Definition & Examples | Marketing Tutor

Focused Differentiation Strategy: Definition & Examples - Video & Lesson Transcript | Study.com

Lululemon's Focused Differentiation Strategy - Business Strategy Hub

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