A user is attempting to open on a mobile phone a HD video that is hosted on a popular media streaming website. The user is receiving connection timeout errors. The mobile reception icon area is showing two bars next to 3G. Which of the following is the most likely cause of the issue?

The bandwidth is not fast enough.

The user does not have Wi-Fi enabled.

The website's subscription has run out.

The bandwidth is not fast enough.

The mobile device storage is full.

MFA for a custom web application on a user's smartphone is no longer working. The last time the user remembered it working was before taking a vacation to another country. Which of the following should the technician do first?

Verify the date and time settings.

Uninstall and reinstall the application.

Escalate to the website developer.

The screen of a previously working computer repeatedly displays an OS Not Found error message when the computer is started. Only a USB drive, a keyboard, and a mouse are plugged into the computer. Which of the following should a technician do first?

Run data recovery tools on the disk.

Partition the disk using the GPT format.

A security administrator teaches all of an organization's staff members to use BitLocker To Go. Which of the following best describes the reason for this training?

To ensure that all removable media is password protected in case of loss or theft

To enable Secure Boot and a BIOS-level password to prevent configuration changes

To enforce VPN connectivity to be encrypted by hardware modules

To configure all laptops to use the TPM as an encryption factor for hard drives

An administrator received an email stating that the OS they are currently supporting will no longer be issued security updates and patches. Which of the following is most likely the reason the administrator received this message?

The OS will be considered end of life.

Support from the computer's manufacturer is expiring.

The OS will be considered end of life.

The built-in security software is being removed from the next OS version.

A new version of the OS will be released soon.

Which of the following is the best way to distribute custom images to 800 devices that include four device vendor classes with two types of user groups?

Use a network-based remote installation tool.

Use xcopy to clone the hard drives from one to another.

Use robocopy to move the files to each device.

Use a local image deployment tool for each device.

Use a network-based remote installation tool.

A user reports some single sign-on errors to a help desk technician. Currently, the user is able to sign in to the company's application portal but cannot access a specific SaaS-based tool. Which of the following would the technician most likely suggest as a next step?

Use a private browsing window to avoid local session conflicts.

Reenroll the user's mobile device to be used as an MFA token.

Use a private browsing window to avoid local session conflicts.

Bypass single sign-on by directly authenticating to the application.

Reset the device being used to factory defaults.

A technician verifies that a malware incident occurred on some computers in a small office. Which of the following should the technician do next?

Quarantine the infected systems.

Update the anti-malware and scan the computers.

A small office reported a phishing attack that resulted in a malware infection. A technician is investigating the incident and has verified the following:All endpoints are updated and have the newest EDR signatures.Logs confirm that the malware was quarantined by EDR on one system.The potentially infected machine was reimaged.Which of the following actions should the technician take next?

Discuss the cause of the issue and educate the end user about security hygiene.

Install network security tools to prevent downloading infected files from the internet.

Discuss the cause of the issue and educate the end user about security hygiene.

Flash the firmware of the router to ensure the integrity of network traffic.

Suggest alternate preventative controls that would include more advanced security software.

A user receives a new personal computer but is unable to run an application. An error displays saying that .NET Framework 3.5 is required and not found. Which of the following actions is the best way to resolve this issue?

Resolve the dependency through the 'Turn Windows features on or off' menu.

Download the dependency via a third-party repository.

Ignore the dependency and install the latest version 4 instead.

Forward the trouble ticket to the SOC team because the issue poses a great security risk.

After a recent mobile OS upgrade to a smartphone, a user attempts to access their corporate email, but the application does not open. A technician restarts the smartphone, but the issue persists. Which of the following is the most likely way to resolve the issue?

Registering the smartphone with an MDM solution

Installing a third-party client

Users are reporting that an unsecured network is broadcasting with the same name as the normal wireless network. They are able to access the internet but cannot connect to the file share servers. Which of the following best describes this issue?

Virtual local area network misconfiguration

An end user's laptop is having network drive connectivity issues in the office. The end user submits a help desk ticket, and a support technician is able to establish a remote connection and fix the issue. The following day, however, the network drive is disconnected again. Which of the following should the technician do next?

Escalate the ticket to the next level.

Connect remotely to the user's computer to see whether the network drive is still connected.

Send documentation about how to fix the issue in case it reoccurs.

Escalate the ticket to the next level.

Keep the ticket open until next day, then close the ticket.

CompTIA 220-1202 Practice Test 1 - Free Online Exam Prep & Questions

Question 1 / 40

A technician is using a credential manager to safeguard a large number of credentials. Which of the following is important for using this application?

Restricted log-in times

Secure master password

TPM module

Windows lock screen

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