Wine Cellar Barrels recently became aware of several negative reviews online related to the company's customer service. Management has tasked HR with designing a strategic training initiative to address the interpersonal skills of the call center staff. HR's first step should be which of the following?

Identify training participants.

Which performance appraisal method would be used most effectively in a large, geographically dispersed organization with many similar jobs?

Behaviorally anchored rating system

Which of the following statements is most true about rater bias?

Performance feedback bias is similar to interview bias.

Rater bias exists in all exchanges of performance feedback.

Performance feedback bias is similar to interview bias.

Rater bias nullifies the positive outcomes of providing meaningful performance feedback.

Mentoring involves which of the following?

Someone who takes a personal interest in an individual's career and who guides and sponsors the individual

Someone whose goal is to develop an employee in a particular area

Someone who monitors an employee's performance in doing their job

Someone who provides training in areas of interest to an employee

The most common reason for the failure of organizational-change initiatives is which of the following?

Employees were not prepared for the change.

There was no training system in place.

Employees were not prepared for the change.

The strategic plan was not communicated to employees.

Organization leaders did not support the change.

Which employee growth and assessment program is characterized by performance objectives?

Skills-based performance assessment

Behavioral-based performance assessment

Which of the following should be included in a supervisory training program?

Rotation through various divisions

Lisa is developing a new training course for company using the ADDIE approach for the seminar. Her assistant, Hans, asks what ADDIE means. Which of the following is the correct definition of ADDIE?

Analysis, Development, Diversity, Implementation, Excel

Aptitude, Design, Deliver, Investigate, Evaluation

Analysis, Design, Development, Implementation, Evaluation

Aptitude, Design, Diversity, Implementation, Evaluation

In which of the following situations was the HR manager incorrect in their handling of FMLA medical certification?

The employee was given 5 calendar days to provide medical certification.

The employer disagreed with the certification by the employee's doctor, so it paid to have the employee seen by a second provider.

The employee was given 5 calendar days to provide medical certification.

The employer had its own medical certification that it used, but it contained information identical to the DOL's WH-380 form.

None of the above options were incorrect.

Which of the following Acts remains a major influence on basic compensation issues for businesses in the United States?

Walsh Healy Public Contracts Act

HRCI SPHR Practice Test 14 - Free Online Exam Prep & Questions

Roberta's company routinely tests all employees for illegal drug usage. Juan is refusing to participate in the drug test because he is an employee with a physical impairment that substantially limits his major life activities. Juan insists that the drug testing is a violation of the ADA's restrictions on medical examinations. Does the ADA prohibit illegal drug testing?

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HRCI SPHR Practice Test 14

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