Which of the following would NOT help sustain improvements?

Provide ongoing training to existing employees

Communicate successes, failures, and lessons learned

Solicit feedback when changes are made

Which statement about the Process Startup is TRUE?

Attendance is limited to Team members

It is an inspection of progress toward the Sprint Goal

Which of the following are NOT included in a Sprint Review?

Discuss what we will do differently next time

Review the current state of the Practice Backlog

What is a value stream?

All the activities from a customer request to a delivered product or service

Enables the ability to do something when and how it is needed or desired

A set of activities that flow from the start of development to software deployment

All the activities from a customer request to a delivered product or service

The importance, worth, or usefulness of an IT service

Which statement about Agile is INCORRECT?Agile is:

Applicable beyond software development

A set of guiding values and principles

Brought to life via frameworks, standards, and processes

Which is NOT one of the underlying principles of the Agile Manifesto?

Working software is the primary measure of progress

The highest priority is to satisfy the customer

Simplicity---the art of maximizing the amount of work not done---is essential

An organization's CIO believes they will better serve customers if they become more Agile. How can an organization become more Agile?

Shift IT's main focus to software development

Put strict control on changes and only allow them early in development

What is Agile Service Management?

A framework that ensures that service management processes reflect Agile values and are designed with 'just enough' control and structure

A cultural movement that aims to increase software delivery velocity and improve service reliability

A production philosophy that focuses on reducing waste and improving the flow of processes to improve overall customer value

A discipline that incorporates aspects of software engineering and applies them to infrastructure and operations problems

A framework that ensures that service management processes reflect Agile values and are designed with 'just enough' control and structure

Which of the following is a benefit of Agile Service Management?

Overcome constraints in process workflows

Meet customer requirements faster and more accurately

Improve the velocity of process improvement teams

What is a microprocess?

A distinct activity that can be defined, designed, implemented, and managed independently

Interrelated activities that take specific inputs and produce specific outputs

A distinct activity that can be defined, designed, implemented, and managed independently

All the activities from a customer request to a delivered product or service

A set of activities for delivering an IT service

Which is NOT a characteristic of Agile Process Improvement?

Ensures documentation is updated and comprehensive

Identify and mitigate any constraints affecting the flow of work

Ensures documentation is updated and comprehensive

Aligning Agile values with processes

Which is NOT an ITIL Guiding Principle?

Understand and increase the flow of work

Progress iteratively with feedback

Collaborate and promote visibility

Which BEST describes the goal of Lean?

To improve overall customer value

To improve the flow of processes while reducing cost

To remove waste and have fewer defects

To eliminate unnecessary code or functionality

To improve overall customer value

A production philosophy that focuses on improving customer value

A standard for delivering software

A production philosophy that focuses on improving customer value

A method of work that pulls the flow of work

How does the Agile Service Manager serve the Team?

Removing impediments to their progress

Ensuring the Team is customer-focused

Removing impediments to their progress

How does the Agile Service Manager serve the organization?

By helping to improve the overall agility of the organization

By focusing on outcomes over artifacts

By ensuring the Team is customer-focused

It does not serve the organization; it serves the Team

Which of the following is NOT a microprocess characteristic?

Provides for small, frequent releases

Outputs may be inputs to multiple practices

Each activity delivers its own value

What is the starting point when designing an Agile process?

Understand who your customers are and what they value

Understand the practice's vision and goal

Understand who your customers are and what they value

Getting the right stakeholders engaged

Understand the service management architecture

Which statement applies to Agile Process Engineering?

Shapes future increments on current business conditions

Has a linear, sequential approach

All requirements are defined upfront

Robust documentation is required

Which BEST describes a Microprocess Architecture?

A set of interrelated microprocesses for an effective and efficient service management process

A collection of integrated microprocesses for a successful service management practice

An organized structure for developing microprocesses that provide value

An interrelated collection of microprocesses that support Scrum

What BEST describes the Practice Backlog?

The single source of requirements for a practice

The artifact that documents what will be needed in the next Sprint

The single source of requirements for a practice

The project plan that will guide the practice's implementation roadmap

A collection of related user stories

A user story with multiple requirements

A collection of related user stories

A set of requirements for a Sprint

Which statement about Practice Backlog Refinement is TRUE?

It adds more detail to user stories

It removes user stories that are not needed

It determines the user stories for the next Sprint

What does the Sprint Backlog provide the Agile Service Management Team?

Description of how to meet the Sprint requirements

List of requirements that must be met during the Sprint

Ability to be self-managing to meet the Sprint Goal

Which statement describes the Definition of Done?

Shared understanding of expectations for an increment or backlog item

Items that need to be completed during the Sprint for success

Shared understanding of expectations for an increment or backlog item

From the Sprint Review, a description of what was completed during the Sprint

When a Team completes all of their work for a Sprint

Which of the following is NOT a goal of Agile Process Improvement?

Conduct regular reviews of practices and processes

Ensure alignment with other practices and processes

Confirm ongoing relevancy and value creation

Which is the BEST description of toil?

Work that is manual, repetitive, and devoid of enduring value

Work that is complex and difficult to do manually

Work that takes a long time to complete

Work that is manual, repetitive, and devoid of enduring value

Who should select the automation tools to do a job?

Those with the most knowledge of the job

The Agile Service Management Team

Those with the most knowledge of the job

ITIL CASM Practice Test 1 - Free Online Exam Prep & Questions

Question 1 / 40

Which of the following is one of the MOST important outcomes of any Practice/Microprocess Planning?

Metrics that will be used to measure progress or value

The prioritized list of items for the next Sprint

A detailed plan on how to achieve the Practice/Microprocess goal

A and B

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ITIL CASM Practice Test 1

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