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DRAG DROP

You need to enable interactive email providers for the different groups in the organization.

Which email providers should you enable? To answer, drag the appropriate email provider IDs to the correct groups. Each email provider ID may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.


Question 211
Correct answer: Question 211

HOTSPOT

You need to ensure that the customer service representatives are able to initiate a refund request.

Which workflow elements should you configure? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.


Question 212
Correct answer: Question 212

HOTSPOT

You need to address the client's technical support requirements.

Which solutions should you use? To answer, select the appropriate options in the answer area

NOTE: Each correct selection is worth one point.


Question 213
Correct answer: Question 213

Explanation:

HOTSPOT

You need to address the client's technical support requirements.

Which solutions should you use? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.


Question 214
Correct answer: Question 214

DRAG DROP

You need to design a business process for the account manager's customer list requirements.

Which three actions you perform in sequence? To answer, move the appropriate actions to the answer area and arrange them in the correct order.

NOTE: Each correct selection is worth one point.


Question 215
Correct answer: Question 215

You need to determine why the sales associate is not able to see Munson's in the search results.

What is the cause of the issue?

A.

The search criteria is searching for only names that are exactly 'pickles'.

A.

The search criteria is searching for only names that are exactly 'pickles'.

Answers
B.

The search criteria is only able to search by the shortened search name of the customer.

B.

The search criteria is only able to search by the shortened search name of the customer.

Answers
C.

The search criteria is searching for all customer names that start with 'pickles'.

C.

The search criteria is searching for all customer names that start with 'pickles'.

Answers
D.

The search criteria is case sensitive.

D.

The search criteria is case sensitive.

Answers
Suggested answer: C

Explanation:

Reference:

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/basics/search-records

You need to resolve the contact reassignment issue.

What should you search by?

A.

user ID in the global address book

A.

user ID in the global address book

Answers
B.

email address in the person search report

B.

email address in the person search report

Answers
C.

email in the customer and vendor master

C.

email in the customer and vendor master

Answers
D.

contact address in the global address book

D.

contact address in the global address book

Answers
E.

name in the customer master

E.

name in the customer master

Answers
Suggested answer: E

Explanation:

You need to configure the system to meet the data import, export, and operations requirements.

Which two options should you implement? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

A.

Document templates

A.

Document templates

Answers
B.

Electronic reporting

B.

Electronic reporting

Answers
C.

REST APIs

C.

REST APIs

Answers
D.

Excel Add-in data source

D.

Excel Add-in data source

Answers
E.

Application Integration Framework

E.

Application Integration Framework

Answers
Suggested answer: A, D

Explanation:

You need to determine when and where the user regression testing should take place for new Dynamics 365 Finance releases.

When and where should the testing take place?

A.

the Monday before the second Saturday in the month in the base Test/User Acceptance Testing environment

A.

the Monday before the second Saturday in the month in the base Test/User Acceptance Testing environment

Answers
B.

the Monday before the second Saturday in the month in the base sandbox environment

B.

the Monday before the second Saturday in the month in the base sandbox environment

Answers
C.

the Monday after the second Saturday in the month in the base Test/User Acceptance Testing environment

C.

the Monday after the second Saturday in the month in the base Test/User Acceptance Testing environment

Answers
D.

the Monday after the second Saturday in the month in the base sandbox environment

D.

the Monday after the second Saturday in the month in the base sandbox environment

Answers
Suggested answer: A

Explanation:

HOTSPOT

You need to resolve issues with the default Excel templates.

What should you do? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.


Question 220
Correct answer: Question 220

Explanation:

Reference:

https://docs.microsoft.com/en-us/dynamics365/sales-professional/manage-excel-templates

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