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Google ChromeOS Administrator Practice Test - Questions Answers, Page 4
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Question 31
You are setting up ChromeOS devices in a public library and need to prevent your ChromeOS devices from sleeping when not in use. How would you set up your policy to achieve this?
Explanation:
This setting is specifically designed to prevent Chrome OS devices from sleeping or shutting down when they are not actively being used, but are on the sign-in screen. This is ideal for public environments like libraries where the devices are meant to be accessible at all times.
Other options are incorrect because:
B: This setting controls wake locks, which are used to keep a device awake under certain conditions. It doesn't directly control sleep behavior on the sign-in screen.
C: This setting controls how users can turn off the device, but doesn't prevent the device from sleeping on its own.
D: This setting controls the maximum length of a guest session, but doesn't affect the device's sleep behavior on the sign-in screen.
https://support.google.com/chrome/a/answer/3523633
Question 32
The security department has been informed that a ChromeOS device was stolen out of an employee's car. What should you do in the Admin console to ensure the device Is rendered Inoperable while still maintaining management of the device?
Explanation:
Disabling a ChromeOS device in the Admin console prevents it from booting up or being used, effectively rendering it inoperable. However, it retains the device's association with the organization, allowing administrators to track its location and manage it remotely if recovered.
The other options are not as suitable:
Tagging as stolen: Doesn't prevent device usage.
Powerwash: Removes all data and enrollment, making management impossible.
Deprovision: Removes device association, making management impossible.
Question 33
Your organization's security protocols require you to ensure that any unattended devices log the user out after 24 hours. You have 1000 ChromeOS devices to manage. How would you Implement this with the least amount of admin effort?
Explanation:
This is the most efficient method as it applies the setting to all devices within the organizational unit (OU) through a single policy change in the Admin console.
The other options are less efficient:
Corporate policy: Relies on user compliance and is difficult to enforce.
Chrome Remote Desktop: Requires manual intervention for each device.
Custom app: Adds complexity and potential security risks.
Set up Chrome browser on managed devices: https://support.google.com/chrome/a/answer/3523633?hl=en
Question 34
Which setting is required to restrict Chrome Remote Desktop use to only accounts on your domain?
Explanation:
Within the 'Chrome Remote Desktop' settings in the Google Admin console, the option 'Remote access clients' allows you to restrict access to Chrome Remote Desktop based on the domain of the user accounts. By configuring this setting, you can ensure that only users with accounts on your specific domain can access Chrome Remote Desktop on the managed devices.
Why other options are incorrect:
A . Firewall traversal: This setting controls whether Chrome Remote Desktop can bypass firewalls to establish connections, but it does not restrict access based on domain.
B . URL Blocking: This setting controls which websites users can access but does not specifically apply to Chrome Remote Desktop access based on domain.
D . Chrome Remote Desktop review: This setting allows administrators to review Chrome Remote Desktop sessions but does not restrict access based on domain.
Question 35
At a specific location in your organization, users cannot log in to their ChromeOS devices. The ChromeOS Administrator has also noticed that devices have not synced in the past 24 hours. You have updated policies In the Admin console for your fleet of ChromeOS devices, but the devices are not getting the updated policies. What is a probable change in the environment that can cause these issues?
Explanation:
Blocking all network traffic to Google services would prevent ChromeOS devices from communicating with Google servers. This would lead to several issues:
Login failures: ChromeOS devices require access to Google services for user authentication and login.
Sync failures: ChromeOS relies on Google services to sync user data, settings, and policies.
Policy updates not received: ChromeOS devices fetch policy updates from Google servers, so blocking access would prevent them from getting updates.
Why other options are less likely:
A . New devices enrolled: While enrolling new devices might cause some temporary network congestion, it wouldn't typically block all communication with Google services.
C . Root CA expiration: This would affect secure connections to websites, but not necessarily prevent all communication with Google services.
D . Expired licenses: Expired licenses would restrict access to some features but wouldn't prevent basic login and sync functionality.
Question 36
What are two ways customers can open a support case for ChromeOS? Choose 2 answers
Explanation:
B . Contact the device manufacturer:ChromeOS devices are manufactured by various companies like Acer,HP,Lenovo,etc.Each manufacturer provides its own support channels,including phone,email,or chat support.Customers can contact the manufacturer for hardware-related issues or specific device configurations.
D . File a case through the Customer Care Portal:Google provides a customer care portal where customers can submit support cases online.This portal allows users to describe their issues,attach relevant files,and track the progress of their case.
Why other options are incorrect:
A . Chat support via the Admin console:Chat support is usually available for enterprise customers with Chrome Enterprise Upgrade or Google Workspace,not individual ChromeOS users.
C . File feedback on the device with Alt + Shift + 1:This keyboard shortcut is used to capture screenshots and send feedback to Google,but it doesn't directly open a support case.
E . Send an email to ChromeOS support:While Google has support channels,sending a general email might not be the most efficient way to open a case and get a timely response.
Get support - Chrome Enterprise and Education Help:https://support.google.com/chrome/a/answer/4594885?hl=en
Question 37
You have a number of applications that you rely upon. You want to ensure that your applications continue to run smoothly with each new version of Chrome. What should you do?
Explanation:
Option D is the most proactive and comprehensive approach to ensure application compatibility with new Chrome versions. Here's why:
QA Strategy: Implementing a formal Quality Assurance (QA) process allows for systematic testing of applications on new Chrome versions before they are released to all users. This helps identify and address compatibility issues early on.
Beta Channel Testing: Enrolling a subset of users (e.g., IT group and 5% of users) in the beta channel gives them access to pre-release versions of ChromeOS. This allows them to test applications in a real-world environment and report any bugs or issues before the stable release.
Early Bug Reporting: By identifying and reporting bugs early, you provide developers with valuable feedback and time to fix issues before the official release. This ensures a smoother transition for all users when the new Chrome version is deployed.
Why other options are incorrect:
A:User feedback is valuable,but it's reactive and may not catch all issues before they impact a larger user base.
B:Assuming all applications are automatically compatible is risky and can lead to unexpected problems.
C:While keeping applications updated is good practice,it doesn't guarantee compatibility with new Chrome versions,as changes in Chrome itself can cause issues.
Question 38
You want to enterprise enroll a device that has existing consumer accounts. What should you do first?
Explanation:
Device State:Before you can enroll a ChromeOS device into an enterprise environment,it's crucial that it's not associated with any personal Google accounts.Existing consumer accounts can interfere with the enrollment process and the application of enterprise policies.
Data Backup (Optional):If the existing consumer accounts on the device contain important data,advise the users to back up their information before proceeding.
Account Removal:Sign in to the device with each consumer account and remove the account from the device.This ensures a clean slate for the enterprise enrollment process.
Powerwash (Optional):While not strictly necessary after removing accounts,performing a powerwash (factory reset) is a recommended step.It further erases any remaining data or configurations linked to the consumer accounts,ensuring a completely fresh start for the device.
Enrollment:Once the consumer accounts are removed (and optionally,after powerwashing),follow the standard enterprise enrollment steps for your organization.This typically involves entering enterprise credentials at the login screen,or using a unique enrollment token,depending on your company's setup.
Enroll ChromeOS devices:https://support.google.com/chrome/a/answer/1360534?hl=en
This guide provides step-by-step instructions on enrolling ChromeOS devices into an enterprise environment, including details on prerequisites and different enrollment methods.
Question 39
You have been tasked with selecting a 3rd party IdP to allow logging into ChromeOS devices. Your ChromeOS devices are displaying an 'Unable to sign in to Google' message. How should you troubleshoot this?
Explanation:
The error message 'Unable to sign in to Google' in the context of 3rd party IdP login typically points towards an issue with the SAML (Security Assertion Markup Language) connection. SAML is the standard protocol used for authentication between ChromeOS devices and external identity providers.
Here's a breakdown of troubleshooting steps:
Verify SAML Compliance:The most critical step is to ensure that the 3rd party IdP is configured correctly to use SAML 2.0 and is adhering to the required SAML attributes and formatting.
Check IdP Configuration:Review the SAML configuration settings in both the Google Admin console (under Security > Set up single sign-on (SSO) with a third party IdP) and the 3rd party IdP's administration portal.Ensure that the entity IDs,SSO URLs,and certificate information match exactly.
Test SAML Connection:Use a SAML testing tool (e.g.,SAML Tracer) to simulate the login process and inspect the SAML assertions.This can help pinpoint any errors or inconsistencies in the SAML response.
Google Admin Console Logs:Check the Google Admin console logs for any relevant error messages related to the SAML authentication process.
Contact IdP Support:If the issue persists,reach out to the support team of your 3rd party IdP for further assistance.They may have specific troubleshooting steps or logs to help diagnose the problem.
Set up single sign-on (SSO) with a third party IdP:https://support.google.com/a/answer/60224
Question 40
As an administrator, you would like the ability to see and test upcoming changes to the Google Admin console. How would an admin get access to pre-release features and upcoming ChromeOS device management changes to the Admin console?
Explanation:
The Chrome Enterprise Trusted Tester Program is designed for administrators who want early access to pre-release features and changes in the Google Admin console, including those related to ChromeOS device management. By joining this program, administrators can:
Test New Features:Get hands-on experience with upcoming features and changes before they are officially released.
Provide Feedback:Share feedback directly with Google's product teams,helping to shape the development and prioritization of new functionalities.
Stay Ahead:Be among the first to know about new capabilities and improvements in the Google Admin console.
How to Register:
Visit the Chrome Enterprise Trusted Tester Program website:https://inthecloud.withgoogle.com/trusted-testers/sign-up.html
Fill out the registration form with your organization's details.
Google will review your application and,if approved,provide you with access to pre-release features.
Become a Chrome Enterprise Trusted Tester:https://support.google.com/chrome/a/answer/9036081?hl=en
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