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Question 148 - MB-230 discussion

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DRAG DROP

You are a Dynamics 365 for Customer Service administrator.

Your company requires a new phone-to-case business process flow for customer service representatives to follow.

The stages are as follows:

1. Verification

2. Acknowledgement and research

3. Resolution

Customer service representatives must send an email to the customer when a case enters the acknowledgement-and-research stage.

You need to create the required business process flow and components.

Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.


Question 148
Correct answer: Question 148

Explanation:

References:

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customize/create-business-process-flow

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customize/workflow-processes

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asked 05/10/2024
luis coco enriquez
35 questions
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