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Question 196 - MB-230 discussion

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DRAG DROP

You are a Dynamics 365 Customer Service administrator.

You create a new entity named Root Cause Escalation. Queues must be used for new Root Cause Escalation records. The records must be automatically assigned to the record owner's default queue when a record is created.

You need to implement the proper functionality to meet the requirements.

Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.


Question 196
Correct answer: Question 196

Explanation:

Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/enable-entities-for-queues

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asked 05/10/2024
Balanavaneethan Nitharsan
29 questions
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