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What are the two main features of the Cisco VVB? (Choose two.)

A.

provides multilingual support for Cisco VVB server prompts for Automated Speech Recognition

(ASR) and Text-To-Speech (TTS) capabilities

Answers
A.

provides multilingual support for Cisco VVB server prompts for Automated Speech Recognition

(ASR) and Text-To-Speech (TTS) capabilities

B.

allows an agent to retrieve the required information through voice commands without interacting with a customer

Answers
B.

allows an agent to retrieve the required information through voice commands without interacting with a customer

C.

supports only one language for Cisco VVB server prompts for Automated Speech Recognition

(ASR) and Text-To-Speech (TTS) capabilities

Answers
C.

supports only one language for Cisco VVB server prompts for Automated Speech Recognition

(ASR) and Text-To-Speech (TTS) capabilities

D.

provides a more comprehensive and effective agent service by efficiently handling call traffic with self-service or fast transfer to the correct customer the first time

Answers
D.

provides a more comprehensive and effective agent service by efficiently handling call traffic with self-service or fast transfer to the correct customer the first time

E.

allows customers to retrieve the required information through voice commands without interacting with an agent

Answers
E.

allows customers to retrieve the required information through voice commands without interacting with an agent

Suggested answer: A, E

Explanation:

Cisco Virtualized Voice Browser (VVB) is designed to facilitate concurrent multimedia communication processing. Cisco VVB has the following features:

• Facilitates self-service options such as access to check account information or user-directed call routing by processing user commands through touchtone input or speech-recognition technologies.

• Allows customers to retrieve the required information through voice commands without interacting with an agent, to navigate to the correct department, or to get help from an agent.

• Provides multilingual support for Cisco VVB server prompts for automated speech recognition (ASR) and text-to-speech (TTS) capabilities.

• Provides more comprehensive and effective customer service by efficiently handling call traffic with selfservice or fast transfer to the correct agent the first time.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cisco_vvb/vvb11_6/configuration/guide/cvvb_b_ciscovvb-administration-and-configurationguide/cvvb_b_ciscovvb-administration-and-configuration-guide_chapter_01.pdf

asked 11/10/2024
Josiah Pardee
46 questions
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