Which two steps are involved in configuring and evaluating business in an ICM script? (Choose two.)

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Bruce Baynes · Accepted Answer

Configure Business Hours under Organizational Setup > Business hours under CCE Admin

Bruce Baynes · Accepted Answer

Use the expression BusinessHourStatus. . BusinessHours in the IF node.

Bruce Baynes · Answer

Configure set variable in ICM script editor

Bruce Baynes · Answer

Configure Business Hours under Organizational Setup > Departments under CCE Admin

Bruce Baynes · Answer

Configure an IF node in ICM script editor

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