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Question 31 - 500-442 discussion
In a contact center, agents must select the Reason Code when they go to the "Not Ready" state.
Which configuration by an administrator in Agent Desk Settings allows this action?
A.
Wrap-up on Incoming, set to Required
B.
Enable "Require Logout Reason"
C.
Enable "Require Idle Reason"
D.
Wrap-up on Outgoing, set to Required
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