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In a contact center, agents must select the Reason Code when they go to the "Not Ready" state.

Which configuration by an administrator in Agent Desk Settings allows this action?

A.

Wrap-up on Incoming, set to Required

Answers
A.

Wrap-up on Incoming, set to Required

B.

Enable "Require Logout Reason"

Answers
B.

Enable "Require Logout Reason"

C.

Enable "Require Idle Reason"

Answers
C.

Enable "Require Idle Reason"

D.

Wrap-up on Outgoing, set to Required

Answers
D.

Wrap-up on Outgoing, set to Required

Suggested answer: B
asked 11/10/2024
Quintin van Rooyen
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