Which two functionalities provide an Interactive Voice Response system (IVR) in a Contact Center environment? (Choose two.)

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Svetlana Popova · Accepted Answer

<div style="font-size:12pt;font-family:Calibri, sans-serif;"><p style="margin:0;"> reporting</p></div>

Svetlana Popova · Accepted Answer

caller defines the reason for the call from several menu options

Svetlana Popova · Answer

access a database and provide the caller with all the needed information to complete the transaction (Self Service)

Svetlana Popova · Answer

TCP/IP connections through the network

Svetlana Popova · Answer

heartbeat mechanism between Contact Center components

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