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Which two actions are Supervisors able to perform that Agents are unable to perform? (Choose two.)

A.

view Team gadget in Finesse

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A.

view Team gadget in Finesse

B.

answer Calls from Skill groups and PQs

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B.

answer Calls from Skill groups and PQs

C.

CUC login

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C.

CUC login

D.

log in to CCE admin

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D.

log in to CCE admin

E.

CUCMAPI

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E.

CUCMAPI

Suggested answer: A, B
asked 11/10/2024
Oleksandr Kondratchuk
33 questions
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