How is Mobile Agent implemented?

Question

Alexandre BOUCHER · Accepted Answer

Remote CTI Port DM is used oy the agent at loom and is where callers are routed when this agent is selected

Alexandre BOUCHER · Answer

Both CUCM based and CTIOS silent monitoring are supported for Mobile agent silent monitoring.

Alexandre BOUCHER · Answer

iBoth RCP and LCP CTI ports are linked with PG and Call control for those ports are provided by PG through JTAPI to CM.

Alexandre BOUCHER · Answer

Local CTI Port is good enough for logged-in Mobile Agent and full functionality.

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