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What are two Bulk Import Tool 'Template' Options to perform Administration Tasks? (Choose two.)

A.

Call Type

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A.

Call Type

B.

Extended Call Variable

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B.

Extended Call Variable

C.

Call routes

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C.

Call routes

D.

Skill Groups

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D.

Skill Groups

E.

User

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E.

User

Suggested answer: A, D

Explanation:

A One of the Bulk Import Tool 'Template' Options to perform Administration Tasks is Call Type, as it allows the administrator to create or update multiple call types in bulk. D Another Bulk Import Tool 'Template' Option to perform Administration Tasks is Skill Groups, as it allows the administrator to create or update multiple skill groups in bulk. Reference = [Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.5(1)], page 110

asked 11/10/2024
Moinuddin Mohammed
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