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What are two use cases of the PCCE Bulk Import Tool? (Choose two.)

A.

changes to an individual outbound dialer record

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A.

changes to an individual outbound dialer record

B.

create API usage for plugins

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B.

create API usage for plugins

C.

changes to a Script record

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C.

changes to a Script record

D.

create multiple new Agents

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D.

create multiple new Agents

E.

Agent Skill Groups change between shifts

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E.

Agent Skill Groups change between shifts

Suggested answer: D, E

Explanation:

D One of the use cases of the PCCE Bulk Import Tool is to create multiple new Agents, as it allows the administrator to import agent data from a CSV file and assign them to teams and skill groups. E Another use case of the PCCE Bulk Import Tool is to change Agent Skill Groups between shifts, as it allows the administrator to update agent skill group associations based on different schedules and requirements. Reference = [Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.5(1)], page 109

asked 11/10/2024
Tiago Silva
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