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Which device access is needed to manage agent phones for UCCE/PCCE?

A.

CUCM Admin

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A.

CUCM Admin

B.

CCE Web Admin tool

Answers
B.

CCE Web Admin tool

C.

Config Manager tool

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C.

Config Manager tool

D.

Finesse Admin

Answers
D.

Finesse Admin

Suggested answer: A

Explanation:

A CUCM Admin access is needed to manage agent phones for UCCE/PCCE, as it allows the administrator to configure device pools, partitions, calling search spaces, and other settings for the agent phones. Reference = Administering Advanced Cisco Contact Center Enterprise (CCEAA), page 4

asked 11/10/2024
TREVOR COLLEDGE
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