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What should a Call Type be mapped to for successful call routing?

A.

Routing Client

Answers
A.

Routing Client

B.

Scheduled Script

Answers
B.

Scheduled Script

C.

Dialed numbed

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C.

Dialed numbed

D.

Default Label

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D.

Default Label

Suggested answer: A

Explanation:

A Call Type is mapped to a Routing Client, which is a logical representation of a device that can receive and process routing requests from the CCE system. Reference = Advanced Administration and Reporting of Contact Center Enterprise (CCEAAR), page 2

asked 11/10/2024
Mita Balija
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