ExamGecko
Question list
Search
Search

Question 30 - 500-443 discussion

Report
Export

Which two components exchange data between Expanded Call Context Variables? (Choose two.)

A.

CCE and Finesse

Answers
A.

CCE and Finesse

B.

CVP and Finesse

Answers
B.

CVP and Finesse

C.

Finesse and VXML Server

Answers
C.

Finesse and VXML Server

D.

CUCM and PCCE

Answers
D.

CUCM and PCCE

E.

CCE and CVP

Answers
E.

CCE and CVP

Suggested answer: B, E

Explanation:

B CVP and Finesse exchange data between Expanded Call Context Variables, as CVP can pass ECC variables to Finesse through the User to User Information (UUI) field in the SIP header. E CCE and CVP exchange data between Expanded Call Context Variables, as CCE can pass ECC variables to CVP through the Peripheral Interface Manager (PIM) or the VRU Peripheral Gateway (VPG) depending on the deployment model. Reference = Advanced Administration and Reporting of Contact Center Enterprise (CCEAAR), page 6; [Cisco Unified Contact Center Enterprise Features Guide, Release 12.5(1)], page 23

asked 11/10/2024
sarath raj
41 questions
User
Your answer:
0 comments
Sorted by

Leave a comment first