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Which two call transfers are supported in PCCE Deployments? (Choose two.)

A.

SRTP Refer

Answers
A.

SRTP Refer

B.

Release VXML Trunk Transfer

Answers
B.

Release VXML Trunk Transfer

C.

CCE Managed Transfer

Answers
C.

CCE Managed Transfer

D.

CUCM Destination Transfer

Answers
D.

CUCM Destination Transfer

E.

SIP Refer

Answers
E.

SIP Refer

Suggested answer: C, E

Explanation:

C CCE Managed Transfer is supported in PCCE Deployments, as it allows the agent to transfer a call to another agent or skill group within the same PCCE system using the Finesse desktop. E SIP Refer is supported in PCCE Deployments, as it allows the agent to transfer a call to an external destination using the SIP Refer method. Reference = [Cisco Unified Contact Center Enterprise Features Guide, Release 12.5(1)], page 43; [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 101

asked 11/10/2024
Mohamed Abdul Haq Mohamed Akram
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