How is Chat Watchdog Interval used?

Question

An Khang Nguyen · Accepted Answer

to control the time interval after which a chat activity is tagged as abandoned if it could not be assigned to an agent

An Khang Nguyen · Answer

to control the time interval after which a chat activity is tagged as abandoned if an agent could not accept it

An Khang Nguyen · Answer

to control the time interval after which a chat activity is tagged as abandoned if it could not get any response from UCCE

An Khang Nguyen · Answer

to control the time interval after which a chat activity is tagged as abandoned if it could not be routed to UCCE

List of questions