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Question 10 - 500-445 discussion

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What is the formula for a standardized agent count for email?

A.

Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 10

Answers
A.

Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 10

B.

Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 6

Answers
B.

Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 6

C.

Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 20

Answers
C.

Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 20

D.

Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 4

Answers
D.

Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 4

Suggested answer: C
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asked 11/10/2024
Anna Pytka
32 questions
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