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What are three steps in a chat process flow? (Choose three.)

A.

The agent selects chat in the gadget.

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A.

The agent selects chat in the gadget.

B.

The application server checks Chat EP configuration.

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B.

The application server checks Chat EP configuration.

C.

The application server displays the chat to the agent with a notification.

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C.

The application server displays the chat to the agent with a notification.

D.

The customer initiates a chat and hits Chat Entry Point (EP).

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D.

The customer initiates a chat and hits Chat Entry Point (EP).

E.

EAAS notifies EAMS of DO_THIS_WITH_TASK.

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E.

EAAS notifies EAMS of DO_THIS_WITH_TASK.

F.

EAAS Instances sends NEW_TASK message to MR PIM.

Answers
F.

EAAS Instances sends NEW_TASK message to MR PIM.

Suggested answer: A, B, D
asked 11/10/2024
stefano atzei
33 questions
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