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Question 31 - 500-445 discussion
Which activities can agents pick and pull?
A.
Agents can pick chats from other agents that belong to the same set of skill groups.
B.
Agents can pick chat from other agents that belong to the different skill groups.
C.
Agents can pick emails from other agents that belong to the same set of skill groups.
D.
Agents can pick emails from other agents that belong to the different skill groups.
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