What are two ways the agent SSO functions in the ECE/CCE environment? (Choose two.)

Question

Alex Pilallis · Accepted Answer

Unified CCE agents configured for SSO in Unified CCE can now access the ECE gadget in Cisco Finesse, but they have to input their credentials.

Alex Pilallis · Accepted Answer

SS0 allows agents, supervisors, and administrators to provide CCE credentials once and be authenticated across multiple disparate applications.

Alex Pilallis · Answer

SS0 allows administrators to check the status of agent and supervisor performance.

Alex Pilallis · Answer

SS0 is not enabled by default; configuration is necessary.

Alex Pilallis · Answer

Unified CCE agents who are not configured for SSO in Unified CCE are not allowed to access the ECE gadget within Cisco Finesse.

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