What are four best practices before starting to troubleshoot ECE issues? (Choose four.)

Question

Ramzi Smair · Accepted Answer

Know the ECE version and Engineer Specials installed.

Ramzi Smair · Accepted Answer

Collect all ECE services logs.

Ramzi Smair · Accepted Answer

Understand the physical model, be it a centralized office or branch location, as well as the VoIP protocol.

Ramzi Smair · Accepted Answer

Restart the ECE servers.

Ramzi Smair · Answer

Upgrade to the latest Engineer Special.

Ramzi Smair · Answer

Understand the Deployment Model, the call-flow, the messaging flow, and the configuration.

Ramzi Smair · Answer

Understand the customer’s intent for the flow of emails and chats.

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