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Question 1

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Which stakeholder works directly with the customer executives to ensure that their business outcomes are aligned with and achieved using purchased solutions?

Question 2

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The customer purchased a solution with a specific use case in mind but has not yet expressed interest in additional use cases. Which two actions gain their commitment to add use cases? (Choose two.)

Question 3

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What is a purpose of a customer stakeholder map?

Question 4

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Which definition of customer success is true?

Question 5

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Which statement describes the difference between customer success and customer sales?

Question 6

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Which two outcomes are the primary goals when introducing the customer to Customer Success? (Choose two.)

Question 7

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Which type of KPI is of the most interest to Customer Success?

Question 8

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A Customer Success Manager is creating an adoption campaign for a customer. Where should the campaign focus to identify expand opportunities?

Question 9

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How does the Customer Success Manager identify the product and solutions purchased by a customer?

Question 10

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What is a lagging indicator?

Question 55 - 820-605 discussion

A customer does not feel they have received value from a software solution, and the 3-year contract is expiring in 60 days. The customer is hesitant to continue spending money and is considering other alternatives. Which stakeholder is responsible for ensuring that the customer realizes value from solutions coming up for renewal?