During the past few months, the Customer Success Manager has been working on adoption sessions with all Network Security Staff from Company
ABC. They had significant progress in how administrators are using the solution, implementing best practices, and reducing by half the time they spend performing a repetitive task. However, in a recent conversation, upper management questioned the renewal of the solution subscription. Which barrier must the CSM overcome?

Question

During the past few months, the Customer Success Manager has been working on adoption sessions with all Network Security Staff from Company

ABC. They had significant progress in how administrators are using the solution, implementing best practices, and reducing by half the time they spend performing a repetitive task. However, in a recent conversation, upper management questioned the renewal of the solution subscription. Which barrier must the CSM overcome?

Todd Hekkema · Accepted Answer

<div style="font-size:12pt;font-family:Calibri, sans-serif;"><p style="margin:0;"> business</p></div>

Todd Hekkema · Answer

Todd Hekkema · Answer

operational

Todd Hekkema · Answer

<div style="font-size:12pt;font-family:Calibri, sans-serif;"><p style="margin:0;"> technical</p></div>

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