Which action should a Customer Success Manager take to identify and remove barriers when a customer moves from the Implement to the Use stage in the lifecycle?

Question

Tanpisit Songvechkasam · Accepted Answer

Provide training content to address current and existing barriers.

Tanpisit Songvechkasam · Answer

Provide break-fix support for technical problems experienced or observed by the customer.

Tanpisit Songvechkasam · Answer

Provide a detailed cost structure for the management team.

Tanpisit Songvechkasam · Answer

Provide direct and in-depth technical expertise upon customer request.

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