Which action should a Customer Success Manager take when the product utilization score is not improving?

Question

Kamil Stonjek · Accepted Answer

Conduct customer interviews to understand current adoption barriers and develop a solution plan.

Kamil Stonjek · Answer

Engage the sales team to upsell the solution and offer options and product diversity to the customer.

Kamil Stonjek · Answer

Review the support case history to identify product quality or customer education issues.

Kamil Stonjek · Answer

Contact the product operations team to review the telemetry and offer insights to the customer.

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