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Question 1

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Which stakeholder works directly with the customer executives to ensure that their business outcomes are aligned with and achieved using purchased solutions?

Question 2

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The customer purchased a solution with a specific use case in mind but has not yet expressed interest in additional use cases. Which two actions gain their commitment to add use cases? (Choose two.)

Question 3

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What is a purpose of a customer stakeholder map?

Question 4

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Which definition of customer success is true?

Question 5

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Which statement describes the difference between customer success and customer sales?

Question 6

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Which two outcomes are the primary goals when introducing the customer to Customer Success? (Choose two.)

Question 7

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Which type of KPI is of the most interest to Customer Success?

Question 8

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A Customer Success Manager is creating an adoption campaign for a customer. Where should the campaign focus to identify expand opportunities?

Question 9

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How does the Customer Success Manager identify the product and solutions purchased by a customer?

Question 10

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What is a lagging indicator?

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Related questions

What is a purpose of a customer stakeholder map?

Which type of KPI is of the most interest to Customer Success?

What is a technical adoption barrier?

Which definition of a use case is true?

Which analysis model is used to better understand the customer business environment?

A Customer Success Manager is creating an adoption campaign for a customer. Where should the campaign focus to identify expand opportunities?

What is the value proposition of customer success for customers?

Refer to the exhibit. Which action should the Customer Success Manager take to improve the health index of Company B?

Which type of analytics has telemetry that shows the customer's use of the software and defines what has happened to date?

What is a lagging indicator?

Question 130 - 820-605 discussion

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Which activity should happen after successful customer value realization?

A.

Publish a case study that presents the customer success story.

B.

Identify lessons learned and see how the engagement time can be shortened.

C.

Fully engage in a feature planning session for the future.

D.

Review usage, potential roadblocks, and bottlenecks to product engagement.

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asked 11/10/2024

stefano nicoletti

35 questions

User

Your answer: A B C D

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