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Question 131 - 820-605 discussion
A customer has six technical support cases open that are related to user connectivity that have negatively impacted the customer health scores for product quality and customer sentiment. After the Customer Success Manager assesses the business impact, which action creates a mitigation plan?
A.
Offer the customer a discount because of their problems.
B.
Request a meeting with customer executives.
C.
Establish a timeline of when a solution must be in place.
D.
Ensure the escalation to technical specialists.
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