Refer to the exhibit.
Which action should the Customer Success Manager take to improve the health index of Company A?

Question

Refer to the exhibit.Which action should the Customer Success Manager take to improve the health index of Company A?

Michaelj Lauth · Accepted Answer

Provide recommendations for training or suggest new features based on data analysis.

Michaelj Lauth · Answer

Analyze annual recurring revenue growth, renewal rates of other products, and timeliness of bill pay.

Michaelj Lauth · Answer

Observe net promoter scores and how likely the customer is to recommend the products to someone else.

Michaelj Lauth · Answer

Perform a marketing campaign and share the roadmap of new products.

List of questions