Which two Customer Success approaches should a Customer Success Manager provide for their customers that face stalled implementation? (Choose two.)

Question

Diego Beltran · Accepted Answer

Review priorities from the Success Plan with customer leadership.

Diego Beltran · Accepted Answer

Determine if there has been a change in resourcing or stakeholders.

Diego Beltran · Answer

Sell additional training to the customer.

Diego Beltran · Answer

Introduce new features that have been recently enabled within the product.

Diego Beltran · Answer

Offer upfront discounts and secure the business for as many years as possible.

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