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Question 699 - 220-1102 discussion

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A user reported that Windows has crashed several times during the day. A technician needs to check error messages to determine whether the issue pertains to the hardware or an application. Which of the following tools should the technician use?

A.

Event Viewer

Answers
A.

Event Viewer

B.

Resource Monitor

Answers
B.

Resource Monitor

C.

Performance Monitor

Answers
C.

Performance Monitor

D.

Device Manager

Answers
D.

Device Manager

Suggested answer: A

Explanation:

Detailed

Event Viewer (Option A) is the appropriate tool to check for system and application logs, including error messages and crash reports. It helps the technician determine the cause of the crashes by reviewing logged events.

Resource Monitor (Option B) tracks real-time usage of system resources but doesn't log errors.

Performance Monitor (Option C) monitors system performance but isn't primarily used for crash diagnostics.

Device Manager (Option D) manages hardware devices but doesn't provide crash logs.

CompTIA A+ Core 2

Reference:

3.1 - Troubleshoot common Windows OS problems using tools like Event Viewer


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asked 27/10/2024
Son Pham Hong
44 questions
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