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A user is unable to log in to a workstation. The user reports an error message about the date being incorrect. A technician reviews the date and verifies it is correct, but the system clock is an hour behind. The technician also determines this workstation is the only one affected. Which of the following is the most likely issue?

Question 704 - 220-1102 discussion

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A user is unable to log in to a workstation. The user reports an error message about the date being incorrect. A technician reviews the date and verifies it is correct, but the system clock is an hour behind. The technician also determines this workstation is the only one affected. Which of the following is the most likely issue?

A.

Time drift

Answers
A.

Time drift

B.

NTP failure

Answers
B.

NTP failure

C.

Windows Update

Answers
C.

Windows Update

D.

CMOS battery

Answers
D.

CMOS battery

Suggested answer: A

Explanation:

Time drift occurs when the internal clock of a computer is not properly synchronized, often leading to discrepancies like being an hour behind. In this case, the workstation is the only device affected, indicating that it's likely a local issue. Time drift can happen if the system clock isn't syncing properly with an NTP (Network Time Protocol) server or if automatic daylight savings adjustments aren't enabled. It's less likely to be a CMOS battery issue since the technician has already verified the correct date and the system clock isn't completely reset (which is what happens when the CMOS battery fails).

Troubleshooting Time Synchronization Issues in Windows (Help Desk Geek) (Zendesk)

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asked 27/10/2024
Chun Yin Lau
44 questions
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