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Question 720 - 220-1102 discussion

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A user is unable to open personal files on a PC on a home network. An on-screen message indicates the files are encrypted and demands payment to access the files. Which of the following should a technician recommend the user do first?

A.

Reinstall the OS.

Answers
A.

Reinstall the OS.

B.

Run the System Restore feature.

Answers
B.

Run the System Restore feature.

C.

Disconnect the PC from the network.

Answers
C.

Disconnect the PC from the network.

D.

Pay the amount demanded.

Answers
D.

Pay the amount demanded.

E.

Scan the PC with an anti-malware program.

Answers
E.

Scan the PC with an anti-malware program.

Suggested answer: C

Explanation:

Detailed Explanation with Core 2

Reference:

The PC is likely infected with ransomware. The immediate step should be to disconnect from the network to prevent the malware from spreading to other devices. Core 2 highlights steps to respond to malware incidents, such as disconnecting from the network as part of containment measures (Core 2 Objective 2.3).

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asked 27/10/2024
gokulakrishna S B
37 questions
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