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Question 723 - 220-1102 discussion

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A user is unable to access the company's network. A technician learns the user's account became inaccessible after multiple unsuccessful login attempts. The user also changed their password before the issue started. Which of the following steps should the technician take to resolve the issue?

A.

Escalate the user's issue to the network team.

Answers
A.

Escalate the user's issue to the network team.

B.

Reset the user's password.

Answers
B.

Reset the user's password.

C.

Unlock the user's account.

Answers
C.

Unlock the user's account.

D.

Verify the user's login and password.

Answers
D.

Verify the user's login and password.

Suggested answer: C

Explanation:

Detailed Explanation with Core 2

Reference:

If multiple unsuccessful attempts led to the account being locked, the technician should unlock the account. Core 2 covers user account management practices, including unlocking accounts and managing failed login attempts (Core 2 Objective 2.5).

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asked 27/10/2024
Rajesh Maharajan
36 questions
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