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Question 728 - 220-1102 discussion

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After a failed attempt to open an email attachment for an unexpected overdue invoice, a smartphone user experiences abnormal performance when using their mobile browser and other applications. The user restarts the device, but the issue persists. Which of the following actions should the user take next?

A.

Shut down and cold start the smartphone

Answers
A.

Shut down and cold start the smartphone

B.

Delete the email containing the attachment

Answers
B.

Delete the email containing the attachment

C.

Wipe the device and reset it to factory defaults

Answers
C.

Wipe the device and reset it to factory defaults

D.

Uninstall and reinstall the mobile browser

Answers
D.

Uninstall and reinstall the mobile browser

Suggested answer: C

Explanation:

In this case, abnormal behavior after opening a suspicious email suggests malware might have infected the device. A full factory reset is recommended to remove any persistent malware, especially when a restart does not resolve the issue. Deleting the email or reinstalling the browser will not remove the malware already on the device.

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asked 27/10/2024
Francisli Lilles
42 questions
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