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Question 735 - 220-1102 discussion

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A customer reports high data usage on a smartphone that reaches its monthly data limit within the first week of each billing cycle. The customer uses the phone primarily for calls and SMS messages with minimal content streaming. A technician troubleshoots the phone and notices that both developer mode and installs from unknown sources are enabled. Which of the following should the technician check next?

A.

Storage cache

Answers
A.

Storage cache

B.

Malicious applications

Answers
B.

Malicious applications

C.

Privacy settings

Answers
C.

Privacy settings

D.

Permissions

Answers
D.

Permissions

Suggested answer: B

Explanation:

Detailed

Since both developer mode and the ability to install apps from unknown sources are enabled, the technician should check for Malicious applications (Option B). Unknown sources can allow unverified apps that may include malware or apps that use excessive background data without the user's knowledge. Checking for malicious apps is essential in this scenario.

Storage cache (Option A) would not typically cause high data usage.

Privacy settings (Option C) control data sharing and permissions but don't directly impact data usage.

Permissions (Option D) might help identify apps using data, but the focus should be on apps that could be malicious.

CompTIA A+ Core 2

Reference:

2.7 - Explain common methods for securing mobile devices, including detecting and preventing malware.

asked 27/10/2024
Tanner Blair
31 questions
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