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Question 753 - 220-1102 discussion

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A user reports some single sign-on errors to a help desk technician. Currently, the user is able to sign in to the company's application portal but cannot access a specific SaaS-based tool. Which of the following would the technician most likely suggest as a next step?

A.

Reenroll the user's mobile device to be used as an MFA token.

Answers
A.

Reenroll the user's mobile device to be used as an MFA token.

B.

Use a private browsing window to avoid local session conflicts.

Answers
B.

Use a private browsing window to avoid local session conflicts.

C.

Bypass single sign-on by directly authenticating to the application.

Answers
C.

Bypass single sign-on by directly authenticating to the application.

D.

Reset the device being used to factory defaults.

Answers
D.

Reset the device being used to factory defaults.

Suggested answer: B

Explanation:

Detailed Explanation with Core 2

Reference:

Using a private browsing window can help resolve session conflicts by not relying on cached credentials, which might interfere with single sign-on processes. Core 2 objectives include troubleshooting authentication issues and resolving potential conflicts with single sign-on systems (Core 2 Objective 4.7).

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asked 27/10/2024
Ricardo de Sá Carvalho
38 questions
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