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Question 755 - 220-1102 discussion

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A user's mobile phone battery does not last long and navigation is very slow. Which of the following should the technician do first to resolve the issue?

A.

Uninstall unused programs

Answers
A.

Uninstall unused programs

B.

Check running applications

Answers
B.

Check running applications

C.

Update the mobile OS

Answers
C.

Update the mobile OS

D.

Disable network services

Answers
D.

Disable network services

Suggested answer: B

Explanation:

Detailed

The first step is to check running applications (Option B). Applications running in the background could consume a lot of battery and processing power, causing slow performance and battery drain. By identifying and closing or uninstalling these apps, the technician can resolve the issue more effectively.

Uninstalling unused programs (Option A) might help, but checking active applications is more immediate.

Updating the mobile OS (Option C) can improve performance but is not the first step in this scenario.

Disabling network services (Option D) might help reduce battery drain but does not address potential app-related issues.

CompTIA A+ Core 2

Reference:

3.4 - Troubleshoot common mobile OS and application issues, including battery and performance concerns.

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asked 27/10/2024
dennis schouwenaars
35 questions
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