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Question 19 - D-PSC-MN-01 discussion

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Dell Technical Support has requested a part be sent back to Dell Logistics to be studied.

Which process or document musi be completed before sending the part back?

A.

WWFA

Answers
A.

WWFA

B.

DTFA

Answers
B.

DTFA

C.

DMR

Answers
C.

DMR

D.

CDMR

Answers
D.

CDMR

Suggested answer: C

Explanation:

When Dell Technical Support requests a part to be sent back for analysis, a Defective Material Return (DMR) process must be completed. The DMR process involves several key steps:

Receive DMR Authorization:

Dell Technical Support provides a DMR number and return instructions.

Complete Required Documentation:

Fill out any forms detailing the part's serial number, failure symptoms, and troubleshooting steps taken.

Prepare the Part for Shipment:

Properly package the defective part using anti-static materials and cushioning to prevent further damage.

Include DMR Documentation:

Attach the DMR paperwork with the shipment to ensure correct processing.

Ship the Part:

Send the package to the designated Dell Logistics center.

Completing the DMR process allows Dell to study the defective part, which can lead to product improvements and enhanced support services.

Dell PowerScale Field Replacement Unit (FRU) Procedures -- DMR Process

Dell Logistics Return Guidelines -- Shipping and Documentation Requirements

Dell Technical Support Policies -- Defective Material Return Instructions

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asked 29/10/2024
Mustafa Hussien
41 questions
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