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Question 1

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What can you use to create tickets based on conditions?

Question 2

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Which element do you need to maintain to use maintenance plans?

Question 3

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You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?

Question 4

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You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?

Question 5

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Which of the following are benefits of ticket hierarchies in SAP Service Cloud? Note: There are 2 correct answers to this question.

Question 6

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Which object can you assign to a ticket template when you are using maintenance plans?

Question 7

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What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?

Question 8

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Which settings can you control for the email channel setup? Note: There are 3 correct answers to this question.

Question 9

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Which object is mandatory to integrate emails in tickets?

Question 10

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Which steps do you need to automatically create a service ticket when an email comes in? Note: There are 3 correct answers to this question.

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Related questions

What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?

Which element do you need to maintain to use maintenance plans?

You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?

Which object can you use in a ticket template when you create a new maintenance plan? Note: There are 2 correct answers to this question.

Which object can you assign to a ticket template when you are using maintenance plans?

Which options are features within the Analytics framework? Note: There are 3 correct answers to this question.

Which of the following objects can you assign to an installed base? Note: There are 2 correct answers to this question.

Which category types can be used when creating a Service Catalog? Note: There are 3 correct answers to this question.

Which data is replicated from SAP Service Cloud to SAP Field Service Management?

Which of the following is possible when creating tickets in the Agent Desktop?

Question 25 - C_C4H51_2405 discussion

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Which elements are used to calculate the due dates defined in service level agreements (SLAs)? Note: There are 2 correct answers to this question.

A.

Maintenance plan

B.

Service contract

C.

Operating hours

D.

Working calendar

Show Answer

asked 31/10/2024

Ted Kang

37 questions

User

Your answer: A B C D

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