When an end user logs an incident in SAP Service Cloud, what can the administrator do to manage the incident? Note: There are 2 correct answers to this question.

Question

Thembinkosi Sibiya · Accepted Answer

Change the priority to Escalated.

Thembinkosi Sibiya · Accepted Answer

Set the action to Propose Solution.

Thembinkosi Sibiya · Answer

Maintain the Incident Context.

Thembinkosi Sibiya · Answer

Push the incident to SAP Service Cloud support.

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