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Question 1

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What can you use to create tickets based on conditions?

Question 2

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Which element do you need to maintain to use maintenance plans?

Question 3

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You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?

Question 4

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You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?

Question 5

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Which of the following are benefits of ticket hierarchies in SAP Service Cloud? Note: There are 2 correct answers to this question.

Question 6

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Which object can you assign to a ticket template when you are using maintenance plans?

Question 7

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What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?

Question 8

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Which settings can you control for the email channel setup? Note: There are 3 correct answers to this question.

Question 9

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Which object is mandatory to integrate emails in tickets?

Question 10

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Which steps do you need to automatically create a service ticket when an email comes in? Note: There are 3 correct answers to this question.

Question 58 - C_C4H51_2405 discussion

Which tools can you use to dispatch a service technician to an open ticket? Note: There are 3 correct answers to this question.

Ticket routing

Time recording

SAP Field Service Management

Activity planner

Manual routing

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asked 31/10/2024

Sumit Sengupta

41 questions

Your answer: A B C D E

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