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Question 1

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What can you use to create tickets based on conditions?

Question 2

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Which element do you need to maintain to use maintenance plans?

Question 3

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You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?

Question 4

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You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?

Question 5

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Which of the following are benefits of ticket hierarchies in SAP Service Cloud? Note: There are 2 correct answers to this question.

Question 6

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Which object can you assign to a ticket template when you are using maintenance plans?

Question 7

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What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?

Question 8

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Which settings can you control for the email channel setup? Note: There are 3 correct answers to this question.

Question 9

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Which object is mandatory to integrate emails in tickets?

Question 10

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Which steps do you need to automatically create a service ticket when an email comes in? Note: There are 3 correct answers to this question.

Question 59 - C_C4H51_2405 discussion

Your customer has determined that one of their products has a known fault. They would like to ensure that all tickets with that product be automatically assigned to the escalation team.

Which feature of SAP Service Cloud would you use to perform this action?

Service categories

Workflow distribution rules

Notifications

Fine-tuning

Show Answer

asked 31/10/2024

Aaron Ford Jr

46 questions

Your answer: A B C D

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